12 Aug'25
By Yugadya Dubey
The ROI of Personalised Skincare: Why Customisation Wins
Imagine walking into a store where every serum, every cream, every tiny jar on the shelf has your name written on it—literally and figuratively. It’s not about picking “normal” or “oily” anymore; it’s about products that adapt to you—your skin type, your environment, your lifestyle, and even your Netflix-watching, caffeine-drinking habits (because yes, they affect your skin). Welcome to the era of personalised skincare, where beauty meets data, and customer loyalty meets next-level ROI.
If you think this is just another passing trend, here’s the spoiler: it’s not. Personalisation is the strategic move that’s transforming how beauty brands earn, retain, and grow their customer base. And the numbers don’t just suggest it—they scream it.
Traditional skincare marketing used to bank on shelf appeal—the prettier the packaging, the better the sales. But Gen Z and Millennial consumers aren’t wooed by aesthetics alone anymore. They want efficacy. They want products that feel like they were designed in a lab just for them.
Data from Admigos™ research shows that customers who purchase personalised skincare are 48% more likely to make a repeat purchase within 6 months compared to those buying standard products. And that’s not just retention—it’s loyalty, the holy grail of marketing.
When a product “knows” you—your skin concerns, preferred textures, and even the climate you live in—it becomes less of a purchase and more of a relationship.
Let’s break down the numbers that make CFOs fall in love with personalisation:
In beauty, where acquisition costs are climbing, keeping your current customer engaged isn’t just cheaper—it’s smarter.
Pro Tip: Personalisation isn’t just about the product—it’s about the experience. From online quizzes that decode your skin profile to AI-driven recommendations, every touchpoint needs to feel tailored.
The magic isn’t just in the custom blend—it’s in the custom connection.
And in skincare, consistency = results = happy customer = higher ROI.
Here’s where Admigos™ stands out. We don’t just help brands say they’re personalising—we back it with hard data, creative execution, and performance tracking.
Result? We’ve seen brands increase conversion rates by 22% simply by swapping generic product descriptions with hyper-personalised messaging.
Myth vs Fact
Want to see what personalisation could do for your brand? Try this quick mental math:
That’s the potential LTV increase personalisation could unlock for you.
Gen Z beauty consumers aren’t just buying products—they’re buying into a relationship. They want to feel heard, understood, and catered to. They’ll happily post an unboxing video of “their” custom cream, tag your brand, and become micro-advocates for free.
This peer-to-peer amplification is where the ROI snowballs:
And in an era where influencer trust is dipping, nothing beats your own customers becoming your most authentic promoters.
Fast-forward to 2026: personalised skincare won’t be the exception—it’ll be the baseline. Brands that start now will have a loyal, high-value customer base when the rest of the industry is still scrambling to “catch up to the trend.”
The ROI is clear. The consumer demand is here. The tech is ready. The only question is: are you?
Personalised skincare isn’t just about glowing skin—it’s about glowing revenue charts. Done right, it’s a win-win: customers get products that truly work for them, and brands get loyalty, advocacy, and a healthier bottom line.
And with Admigos™, the leap from “mass market” to “my market” is just one strategic campaign away.
— By Yugadya Dubey
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