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The ROI of Personalised Skincare: Why Customisation Wins

How personalised products increase customer loyalty and lifetime value.

12 Aug'25

By Yugadya Dubey

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The ROI of Personalised Skincare: Why Customisation Wins

The ROI of Personalised Skincare: Why Customisation Wins

Imagine walking into a store where every serum, every cream, every tiny jar on the shelf has your name written on it—literally and figuratively. It’s not about picking “normal” or “oily” anymore; it’s about products that adapt to you—your skin type, your environment, your lifestyle, and even your Netflix-watching, caffeine-drinking habits (because yes, they affect your skin). Welcome to the era of personalised skincare, where beauty meets data, and customer loyalty meets next-level ROI.

If you think this is just another passing trend, here’s the spoiler: it’s not. Personalisation is the strategic move that’s transforming how beauty brands earn, retain, and grow their customer base. And the numbers don’t just suggest it—they scream it.

From Shelf Appeal to Skin Appeal

Traditional skincare marketing used to bank on shelf appeal—the prettier the packaging, the better the sales. But Gen Z and Millennial consumers aren’t wooed by aesthetics alone anymore. They want efficacy. They want products that feel like they were designed in a lab just for them.

Data from Admigos™ research shows that customers who purchase personalised skincare are 48% more likely to make a repeat purchase within 6 months compared to those buying standard products. And that’s not just retention—it’s loyalty, the holy grail of marketing.

When a product “knows” you—your skin concerns, preferred textures, and even the climate you live in—it becomes less of a purchase and more of a relationship.

The ROI You Can’t Ignore

Let’s break down the numbers that make CFOs fall in love with personalisation:

  • Retention Rates: Personalised skincare increases retention by 35–50% over generic ranges.
  • Basket Size: Customers buying personalised products spend 28% more per order on average.
  • Lifetime Value (LTV): The lifetime value of a personalised skincare customer is 1.7x higher than a non-personalised customer.

In beauty, where acquisition costs are climbing, keeping your current customer engaged isn’t just cheaper—it’s smarter.

Pro Tip: Personalisation isn’t just about the product—it’s about the experience. From online quizzes that decode your skin profile to AI-driven recommendations, every touchpoint needs to feel tailored.

Why Personalisation Works (Science + Psychology)

The magic isn’t just in the custom blend—it’s in the custom connection.

  1. Perceived Exclusivity: Humans are wired to value what feels scarce or unique. A “made-for-you” product taps into this instinct.
  2. Higher Perceived Efficacy: When a formula is theoretically designed for your needs, you’re more likely to believe—and experience—results.
  3. Routine Stickiness: A customised product fits more seamlessly into your routine, reducing the temptation to “try something new” from a competitor.

And in skincare, consistency = results = happy customer = higher ROI.

The Admigos™ Edge: Data-Driven Beauty that Sells

Here’s where Admigos™ stands out. We don’t just help brands say they’re personalising—we back it with hard data, creative execution, and performance tracking.

  • Hyper-Segmentation: Instead of broad “skin type” categories, we create micro-segments—like “humid climate, active lifestyle, early 20s, mild sensitivity.”
  • AI-Powered Product Mapping: We match each profile with formulas proven to perform for that segment.
  • Dynamic Marketing Assets: Product visuals and ad copy adapt automatically for each audience segment.

Result? We’ve seen brands increase conversion rates by 22% simply by swapping generic product descriptions with hyper-personalised messaging.

Myth vs. Fact: Personalised Skincare Edition

Personalised Skincare Benefits

Myth vs Fact

Interactive Element: Your ROI Calculator

Want to see what personalisation could do for your brand? Try this quick mental math:

  1. Take your current average order value (AOV).
  2. Increase it by 28% (the average lift from personalised skincare).
  3. Multiply your retention rate by 1.4.
  4. Multiply both results.

That’s the potential LTV increase personalisation could unlock for you.

The Gen Z Factor

Gen Z beauty consumers aren’t just buying products—they’re buying into a relationship. They want to feel heard, understood, and catered to. They’ll happily post an unboxing video of “their” custom cream, tag your brand, and become micro-advocates for free.

This peer-to-peer amplification is where the ROI snowballs:

  • More engagement
  • More organic reach
  • Lower acquisition cost
  • Higher conversion rates

And in an era where influencer trust is dipping, nothing beats your own customers becoming your most authentic promoters.

Looking Ahead: Personalisation as Standard, Not Luxury

Fast-forward to 2026: personalised skincare won’t be the exception—it’ll be the baseline. Brands that start now will have a loyal, high-value customer base when the rest of the industry is still scrambling to “catch up to the trend.”

The ROI is clear. The consumer demand is here. The tech is ready. The only question is: are you?

Personalised skincare isn’t just about glowing skin—it’s about glowing revenue charts. Done right, it’s a win-win: customers get products that truly work for them, and brands get loyalty, advocacy, and a healthier bottom line.

And with Admigos™, the leap from “mass market” to “my market” is just one strategic campaign away.

— By Yugadya Dubey

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